Terms Of Use

Welcome to CitiMedix (“we,” “our,” or “us”). These Terms of Use govern your access to and use of https://citimedix.com, including our telemedicine services, online consultations, prescription management, medicine ordering, and related healthcare services.

By accessing or using our website, you agree to comply with these Terms of Use. If you do not agree with these terms, please do not use our services.

1. Eligibility

You must be at least 18 years of age to create an account and use our services. If you are under 18 years old, a parent or legal guardian must register and use the services on your behalf.

2. Telehealth Services

CitiMedix provides an online platform that enables patients to connect with licensed healthcare professionals for virtual consultations, medical advice, follow-up care, electronic prescriptions (where legally permitted), and other healthcare-related services.

Telemedicine consultations are intended for non-emergency medical conditions. If you are experiencing a medical emergency, call your local emergency services or visit the nearest hospital immediately.

3. Medical Disclaimer

The information provided on CitiMedix is for general healthcare purposes only and does not replace an in-person medical examination where one is clinically necessary. Healthcare providers may recommend additional tests, specialist consultations, or physical examinations when appropriate.

No doctor-patient relationship is established until a consultation is accepted by a licensed healthcare professional.

4. User Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You agree to provide accurate, complete, and up-to-date information when registering.

5. Medical Information

You agree to provide accurate medical information, including your medical history, medications, allergies, symptoms, and other health-related details. Providing false or incomplete information may affect the quality of medical advice or treatment.

6. Prescriptions

Prescriptions are issued solely at the discretion of the consulting healthcare professional and in accordance with applicable laws. Submission of a consultation request does not guarantee that a prescription will be provided.

CitiMedix reserves the right to verify uploaded prescriptions before processing medicine orders.

7. Medicine Orders

Medicine availability, pricing, and delivery timelines are subject to change without prior notice. Certain prescription medicines may only be supplied after successful prescription verification and compliance with applicable regulations.

8. Appointments

Appointment availability depends on the schedules of healthcare professionals. CitiMedix may reschedule or cancel appointments due to unforeseen circumstances. Users will be notified whenever reasonably possible.

9. Payments

Consultation fees, medicine charges, and other service fees must be paid using the payment methods available on the website. Payments are processed securely through authorised third-party payment providers.

10. Cancellations and Refunds

Refunds and cancellations are subject to our Refund Policy. Consultation fees may not be refundable after a consultation has commenced. Medicine order refunds depend on applicable laws, product eligibility, and pharmacy policies.

11. User Responsibilities

• Provide accurate and truthful information.
• Maintain the confidentiality of your account.
• Use the platform only for lawful purposes.
• Do not misuse telehealth services.
• Do not impersonate another individual.
• Do not upload fraudulent or altered prescriptions.
• Do not interfere with the operation or security of the website.

12. Intellectual Property

All website content, including text, graphics, software, logos, trademarks, images, videos, and design elements, is the property of CitiMedix or its licensors and is protected under applicable intellectual property laws.

13. Privacy

Your use of CitiMedix is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal and medical information.

14. Limitation of Liability

To the maximum extent permitted by law, CitiMedix shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the website or telehealth services.

CitiMedix does not guarantee uninterrupted access to the website or that the platform will always be error-free or available.

15. Suspension or Termination

We reserve the right to suspend or terminate user accounts that violate these Terms of Use, misuse the platform, engage in fraudulent activities, or violate applicable laws.

16. Third-Party Services

CitiMedix may integrate third-party services such as payment gateways, video consultation platforms, pharmacies, laboratories, SMS providers, and analytics tools. We are not responsible for the practices or policies of third-party service providers.

17. Changes to These Terms

We may update these Terms of Use from time to time. Continued use of the website following any changes constitutes acceptance of the revised Terms.

18. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which CitiMedix operates.

19. Contact Us

If you have any questions regarding these Terms of Use, please contact us through our website.

CitiMedix
Website: https://citimedix.com